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This Privacy Policy tells you what information is gathered, how it is used to protect your account and £, and when it can be shared with trusted partners in UK to make payments, stop fraud, and follow the law. You agree to these terms and confirm that your information can be used for UK and residency checks when you use the site. When you sign up for an account at Fortuna Casino, we need to know some personal information about you so we can set up your profile, make sure you can get in, and give you the services you want.
This information is used to make a unique player account, stop it from being used by someone else, and make sure that accounts and communications are linked to the right person. When you finish the registration process and choose the required consent options, you agree that the information you give is correct and that we can use your data for account management, security, and compliance. If it applies, we may also ask for your permission to send you optional messages. You can change your mind at any time by going to your account settings.
We only ask for the information we need to create and manage your account. Identity information (full name, date of birth, and UK, if needed for eligibility checks) may be asked for at sign up, depending on your profile and the rules in UK. An email address, a phone number, and a home address are all types of contact information. The username and password for your account are stored in a secure method. Information that will be used to confirm your age and identity if asked during or after registration. IP address, information about the device and browser, and login timestamps are examples of technical and security data that can help find strange activity. We may also collect limited payment-related information if you choose to make a deposit during or after registration. This is so we can process the transaction, like adding £50 to your balance.
With the right security measures in place, payment information is only used to process transactions and stop fraud. While you are registering, your consent choices are made clear. For example, making your account and keeping it safe requires some processing in order to provide the service. Optional consents, like agreeing to receive promotional messages, are different. You can choose to accept or decline them without affecting your ability to sign up or play.
As soon as you enter a promotion or claim a bonus at Fortuna Casino, we may check your eligibility to make sure the offer is valid and that you are using it correctly. This helps stop cheating, keeps players safe, and makes sure that bonus rules are always followed. When you accept an offer, make a qualifying deposit of £20, ask for a bonus credit of up to £200, or withdraw bonus winnings worth 500 £, the checks usually happen at key times.
To make sure your bonus claim is valid, we may compare information from your account, your device, and your transaction history. This can include the UK where you say you live, your UK if it matters to the promotion rules, and whether you meet the offer limits, like making a £10 deposit or getting a bonus of up to £200. There's also a chance that we'll see if you've already used the same offer or if a promotion is only available in certain areas, payment methods, or types of players. If each person or household can only get one bonus, we may check shared IDs to make sure that rule is followed.
Information about your account, such as your registration information, proof of age, contact information, and a history of your bonus use. Identity and residency signals include a consistent address, signs of where you live, and, if necessary, proof that your account information matches what you say on your account. To find bonus claims that are made more than once or with the help of someone else, device and connection data like device identifiers, browser information, IP data, and login patterns are used. Information about payments and transactions, such as a record of deposits (like deposit £20), information about the payment method, signs of chargebacks, and information about whether deposits follow promotion rules.
Gameplay and bonus activity: wagering progress, bonus conversions, and patterns that may breach promo terms. If an offer requires specific actions, we may verify completion before crediting. For example, a reload bonus might require a deposit of at least £30 within a set time window, or free spins may only be granted after a qualifying deposit like £15 using an eligible payment method. If a check flags an issue, the promotion may be withheld, adjusted, or removed, and any related winnings may be restricted until the eligibility issue is resolved. In some cases, we may ask you to confirm or update details to proceed, especially when a withdrawal request includes bonus winnings such as 500 £ or when the bonus amount is significant, for example up to £200.
To avoid waiting, make sure that the information about you that is in your account is correct and consistent, claim only offers that are relevant to your situation and location, and use the payment methods that you like. To make sure you were eligible for a bonus, please contact support with the name of the promotion, the action you took to qualify (for example, depositing £20), and the time it was done.
You can safely deposit money into your account and request withdrawals using a number of well-known payment methods. If you enter your billing information, it is sent through encrypted channels and handled with strict access controls to make sure they are not used by someone else. We only get the payment information we need to complete your transaction, follow the law, and stop fraud. If it's possible, we don't store sensitive card information. Instead, we have certified payment providers handle it. Payment options can change based on where you are (including UK) and the rules of the service provider. There may be minimums, limits, or processing times for each method that you see in the cashier before you confirm a deposit of £10 or more.
The following billing information may be needed for each method:
Important: To protect players, Fortuna Casino may ask that withdrawals be sent back to the same payment method used for deposits whenever possible. If you put £50 into your account using a credit card, the withdrawal flow may first send any available funds back to that card before offering you a different method.
Encryption, transaction monitoring, and risk checks are some of the safety measures we use to keep billing information safe while processing payments. There may be more steps to take before a deposit of £30 or a withdrawal of £150 is approved if there is suspicious activity. Encryption in transit to keep the information you give the cashier safe. Provider-level security means that sensitive authentication steps are handled by certified processors. To find strange patterns in transactions and stop account takeover, this is called transaction screening. Access has been limited so that only authorized staff can help with payment issues.
For best results, use a payment method that is registered in your own name and don't tell anyone your account information. If the availability of a certain method in UK depends on your UK or residency status, the cashier will show you the available options before you deposit £10. Verify the URL of the payment page twice, and don't do any transactions on public or shared computers. Your payment provider may offer security tools that you should use. Help us right away if you see a deposit of £25 that wasn't recognized or a withdrawal request that you didn't make.
To keep withdrawals safe and follow the law, Fortuna Casino may ask for proof of identity before approving a payout. When you request your first withdrawal, when you withdraw a larger amount like 500 £, or when automated security checks find activity that doesn't seem right with your account, verification is usually triggered. Making sure that you own the account, using a legitimate payment method, and not using money for illegal activities are all parts of Know Your Customer (KYC) checks. This process is meant to keep your balance and personal information safe while also making sure that withdrawals go to the rightful owner.
Demanded documents depend on the method of payment you choose and the details of your transaction. The majority of the time, Fortuna Casino will request clear copies or photos that match the information in your account profile.
All of your documents need to be valid, easy to read, and match the information you registered. If the information about your account has changed, you might be asked to change it again before you can make a withdrawal. Safe ways to submit: make sure you can see all the corners, that the text is clear, and that you don't use screenshots when a photo is needed. If someone asks you to hide some numbers on a card or document, do exactly what they say. This lowers risk without affecting verification.
What happens to your KYC documents? The casino only uses them to verify your identity, stop fraud, and follow the rules. Identity and payment checks are done by trusted service providers and authorized staff. Documents are only kept for as long as is needed to meet security and regulatory requirements. After that, they are either thrown away or made anonymous according to internal rules for retention. During a withdrawal, if verification is asked for, processing may stop until the requested documents are received and checked. When you want to cash out 200 £ or more, sending in all of your documents on time can help you avoid delays.
To make sure that your choices are respected across the platform, these tools are made to be simple to set up, change, and get around. Only the information needed to apply your settings, confirm your identity when needed, and stop unauthorized changes is processed so that these tools work safely and consistently. This part explains how limits and self-exclusion work and what is done with data that is related to them. You can better manage your time and money with limits and self-exclusion account limits. You can set limits on how much you can deposit, lose, bet, or play in a session, depending on your account and where you are. You could, for instance, set a daily deposit limit of 100 £ or a weekly deposit limit of 500 £.
Before they expire or are changed according to the rules below, limits are set and don't change until they are expired. In order to protect you, changes are usually made right away when your limits are lowered, which makes them stricter. This means that you can't just raise limits without thinking about it first. There may be a cooling-off period and other checks as well. A transaction will be blocked by the system if a limit is reached. A message may also be shown to show which limit has been reached.
Self-exclusion is a stronger security measure that stops people from getting into your account for a certain amount of time. During self-exclusion, you won't be able to log in, make deposits, bet, or play games. You will also be unable to see marketing messages. When you ask for an extension on your self-exclusion, it will start as soon as it is set. Reactivation doesn't happen until the chosen period ends and any necessary confirmation steps are finished. You can't get rid of it early.
Deposit limits—set a maximum amount, like £50 per day or £300 per week—to make the choices clear. Loss limits: the most money that can be lost in a certain amount of time, like £200 per week. Setting limits on bets—for example, £500 per week—is one way to handle this. Time and session reminders are pop-ups that let you know when a certain amount of time has passed, like 60 minutes. For a certain amount of time, a timeout stops the game. A longer block on access that can't be lifted before it ends is called self-exclusion. You can ask support for a timeout or self-exclusion if you can't get into your account to set a tool. For safety reasons, we may ask for proof that the request comes from the account holder.
Data that is used to run these tools: when you set limits or self-exclusion, we record the settings (type, value, duration), the time and method of the request, and any technical information (like account status flags) that is needed to enforce the restriction. If it's needed to stop people from getting around the restriction, we may also use identity and verification data to make sure it stays linked to the right person, even if they have more than one account. Why this data is processed: to enforce the protections you choose, stop changes that aren't authorized, meet legal requirements, and keep the platform's integrity. This means finding attempts that look fishy to get around restrictions, keeping audit logs, and making sure that any changes follow the rules for cooling off. For as long as it takes to enforce the restriction and meet legal and compliance needs, the responsible gambling settings and enforcement logs are kept. Some records may need to be kept longer in order to show compliance or settle a dispute.
Who can see it? Only authorized staff and systems that need to see the data to enforce the tools, offer support, and meet their compliance duties can see it. If it's needed, data may be shared with regulators or authorized partners who help enforce responsible gambling laws, but only to the extent that the law and business needs allow.
Fortuna Casino uses cookies and other tracking technologies to make sure the website and apps work well, keep your account safe, and help you find the games and content you'll enjoy the most. Based on your preferences and any legal requirements that apply, these technologies may also help with marketing and analytics. You can change most of the settings for cookies and tracking on your browser or device, and if they're available, you can also use our on-site preference tools. Some functions, like logging in, keeping sessions open, or saving your language and interface choices may not work right if you block certain cookies.
Understanding Cookies: Cookies are text files that are saved on your device. They may be first-party, which means they are set by Fortuna Casino, or third-party, which means they are set by trusted partners who provide services like advertising or analytics. Tools like pixels, SDKs, and others may also be used in tracking technologies to help measure performance, stop fraud, and make your experience more personal.
Required cookies—necessary for basic functions like logging in, keeping your information safe, and moving between pages. You can set things like language, region, and interface settings once with preference cookies, so you don't have to do it every time. Analytics cookies help us figure out how players use the site, which pages take a long time to load, and which features people find most useful. This way, we can make the site run faster and be easier to use. Marketing cookies help show you relevant ads and track how well campaigns are doing by limiting the number of ads that you see and avoiding showing you offers that don't match your interests. Support risk checks, look for strange behavior, and help protect your account and transactions with fraud prevention and security signals.
Behavior signals like pages visited, clicks, device identifiers, session information, and an approximation of location based on IP address may be used when a feature depends on personalization. We do not use cookies to get to the files on your device or read the private information that is on it. Some examples of personalization are suggesting games based on what you've recently looked at and showing you relevant offers based on what you've been doing. You might still see ads if you turn off marketing cookies, but they might not be as relevant. Important: You may see some offers or bonuses depending on how you've set them up and whether you qualify. Because of how you usually play, a personalized promotion might show you a bonus of up to £200 or a deposit suggestion of £50.
These offers might not match your interests as well if you turn off marketing or personalization, but it won't stop you from playing. When third-party providers help us provide services (like analytics, customer service tools, or advertising measurement), they may use their own identifiers or place their own cookies. These companies handle information according to their own rules and the terms of their contracts with Fortuna Casino. Such cookies will only be used after you give your permission, if needed. Keeping cookies depends on the type of cookie. Most of the time, session cookies expire when you close your browser. These cookies stay on your computer for a set amount of time or until you delete them.
For each cookie, we try to keep its lifetime in line with what it's used for. There are a few ways to handle your options: browser controls let you delete cookies, block all cookies, or block cookies from third parties in your browser settings. Ad tracking identifiers and tracking permissions can be changed in the system settings of mobile devices. You can choose to accept or reject cookies on a website by using cookie banners or preference panels, if they are available. If you delete cookies, your saved settings might be lost, and you might have to log in again. You will need to change your settings on each browser or device you use.
Name, email address, phone number, date of birth, address, account and login information, payment information (method, masked card details, wallet IDs, transaction history), and technical information (IP address, device, cookies) are some of the things we collect from you. We use it to make and manage your account, handle deposits and withdrawals, make sure bonus terms are followed correctly, stop fraud and chargebacks, follow AML and KYC rules, and customize content on the site. Your private information is not sold to outside groups.
Deposit and payment traffic is encrypted to keep it safe, and our payment providers handle card information. We only store what we need for compliance and records. No one but trained staff members who need to know can see payment and account information, and they are closely watched to make sure they don't misuse it. Make sure your bank's limits are met, that 3D Secure works, and that your account profile matches the owner of the payment method if the deposit doesn't go through.
Before your first withdrawal, or if risk checks say so, we may ask for a government ID, proof of address, proof of payment method, and documents showing where the money came from if you are doing something big or unusual. Your documents are only used to make sure you are who you say you are, stop fraud, and meet AML requirements. They are not used for marketing. To speed up the approval process, make sure your profile information matches the information on your documents, upload clear color pictures, and use a payment method in your own name to withdraw.
We have systems inside the company that look for duplicate accounts, bonus abuse, and payment methods or devices that are linked. This might lead to checks on bonuses or withdrawals, and you might need to provide more proof. Protecting your account and following responsible gaming rules is also something we do. We save and use your chosen limits (deposit, loss, wager, session) and self-exclusion settings. As required by law or to stop illegal activity, we may share limited information with regulators, auditors, and partners who help stop fraud.
You need to make sure that UK and UK agree to allow online gambling. In some cases, we may ask for proof of location or residence to block access from those areas. Using a unique password, turning on two-factor authentication (2FA) if it's available, and never sharing your login information are all things you can do to keep your mobile and desktop accounts safe. Immediately change your password and contact support to stop withdrawals while we look into it if you think someone else has gotten into your account without permission.
We only get the information we need to handle payments, stop fraud, and follow the rules. The information about deposits and withdrawals is sent over encrypted connections, and card or wallet information is handled by regulated payment providers when possible. We do not give out your personal information to other people. Do not use third-party transfers and make sure that your profile and banking information match. Also, use payment methods that are registered in your own name to cut down on delays. Ask Support for what you need and include your account email. This will let them see or delete the data you're allowed to see.
Verification keeps your account safe and helps us follow rules about licensing and stopping money laundering. Before you withdraw £, after large deposits, when limits are reached, or if we notice suspicious activity, we may ask for ID, proof of address, and proof of payment method ownership. Standard checks and limits are based on your payment method, how much you use your bonus, and UK rules. You can see your current limits in your account settings or get exact information from Support. You may be asked to show extra proof of your eligibility and nationality if needed if you use bonuses. We may also check your bonus-related winnings before sending them to you. You need to check with the laws in your country to see if playing at an online casino is legal. You will not be able to access or make payments if we can't accept players from where you are. We will then tell you what to do next.
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